Clients will often have reasons for delayed payments. Knowing how to respond professionally ensures that payments don’t keep getting postponed.

✅ Common Excuses & How to Handle Them

1️⃣ "I forgot."
🔹Response: "No problem at all! I can send the payment details again now. Let me know if you need any assistance."

2️⃣ "We are waiting on funds."
🔹Response: "I understand. When do you expect to receive them? I’ll check in then to help with processing."

3️⃣ "I'll pay next week."
🔹Response: "That sounds good! Just to keep everything on track, I’ll check in on [specific date] to confirm."

4️⃣ "The finance team isn’t available."
🔹Response: "That makes sense. Is there someone else who can assist to ensure it’s processed on time?"

✅ When to Escalate

🔹If multiple reminders are ignored, escalate to a senior manager or the accounts team.

🔹Ensure all communication is documented, so the finance team has a clear follow-up record.

✅ Key Takeaway:

🔹 Anticipate common objections and have a strategy to handle them while keeping the conversation constructive and solution-focused.